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Frequently Asked Questions

About YourCare360

+ What is YourCare360?
+ How does YourCare360 help me plan for my own care needs?
+ I am a caregiver of an adult loved one. How can YourCare360 help me?
– How do you define a Caregiver?

 

 

Access & Availability

– Is YourCare360 available nationwide?

– Is YourCare360’s caregiver support service available 24/7?

– How much does YC360 cost?

– Can I extend YourCare360 benefits to my family?

– My employer doesn’t provide YourCare360. How can I access the service?

 

 

Account & Portability

+ Can I keep my YourCare360 benefits if I leave my current employer?

+ How do I get support if I’m having problems logging in?

 

 

Privacy

– Is caregiver support through YourCare360 confidential?

 

 

Insurance Coverage and Enrollment

+ Who should I contact if I have questions about my insurance policy?

+ How can I purchase insurance protection to help with my own future long-term care needs?

+ Do I qualify for guaranteed issue coverage (no health questions required)?

+ Can I still access caregiver support even if I don't purchase an insurance product?